Effective Date: 19th Oct, 2024

Nepal Escrow ("we," "us," or "our") operates under the domain nepalescrow.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our escrow services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

  • Personal Identification Information: Name, email address, phone number, postal address, identification documents, and other information necessary to complete transactions.

  • Transaction Information: Details related to escrow transactions, including payment amounts, transaction dates, and parties involved.

  • Device and Usage Information: IP address, browser type, operating system, and browsing activity. This information helps us monitor and improve the performance of our website.

  • Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect data and personalize your experience on our website.

2. How We Use Your Information

We use your information for the following purposes:

  • To facilitate and process escrow transactions between buyers and sellers.
  • To verify your identity and protect against fraud.
  • To communicate with you, respond to inquiries, and provide customer support.
  • To comply with legal obligations and regulatory requirements, including anti-money laundering (AML) laws in Nepal.
  • To improve our website and services through analytics and performance monitoring.
  • To send marketing materials, updates, or promotional offers if you have opted in.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contractual Obligations: When processing is necessary to perform the contract between you and Nepal Escrow, such as facilitating a transaction.
  • Legal Compliance: When processing is necessary for us to comply with legal obligations, including laws in Nepal related to financial transactions, AML, and tax obligations.
  • Legitimate Interests: When processing is necessary for the legitimate interests of Nepal Escrow, such as improving our services or preventing fraud, provided that these interests do not override your rights.
  • Consent: When you have given us explicit consent to use your data for specific purposes, such as receiving marketing communications.

4. Sharing Your Information

We may share your information in the following situations:

  • With Transaction Parties: To facilitate the completion of escrow transactions, we will share necessary details (e.g., contact and payment information) with the buyer, seller, and any relevant third parties involved in the transaction.

  • Service Providers: We may engage third-party service providers to assist us in providing our services (e.g., payment processors, IT support). These providers are bound by confidentiality agreements and can only use your information to perform services for us.

  • Legal Compliance: We may disclose your information to comply with legal obligations, court orders, or government requests, or to protect our rights and interests.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new entity.

5. Data Security

We take the security of your personal information seriously. We implement a variety of physical, technical, and administrative security measures to protect your data from unauthorized access, use, alteration, or disclosure. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy. This includes the time needed to complete transactions, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we will securely delete or anonymize it.

7. Your Rights

Under applicable laws, particularly if you are located within the European Economic Area (EEA) or other jurisdictions with strong data protection laws, you may have the following rights concerning your personal information:

  • Right to Access: You can request a copy of the personal information we hold about you.

  • Right to Rectification: You have the right to correct any inaccuracies in your personal information.

  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain exceptions (e.g., when required for legal purposes).

  • Right to Restriction of Processing: You can request that we limit the processing of your personal information.

  • Right to Data Portability: You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format.

  • Right to Object: You can object to the processing of your personal data in certain situations, including for direct marketing purposes.

  • Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw it at any time.

8. Cookies and Tracking Technologies

Nepal Escrow uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and deliver personalized content. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, certain features of our website may not function properly if cookies are disabled.

9. Cross-Border Data Transfers

If you are accessing our services from outside of Nepal, your data may be transferred and stored in Nepal or other jurisdictions where we operate. By using our services, you consent to such cross-border transfers of your personal information, subject to compliance with local laws.

10. Children’s Privacy

Nepal Escrow’s services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with the revised effective date. Your continued use of our services after changes to this policy constitutes acceptance of the updated terms.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Nepal Escrow
Kumarigal-08, Chabhill Kathmandu, Bagmati Province, Nepal
Email: info@nepalescrow.com
Phone: +977 9763535778